Tokyo Kuma TX

Catherine Szeto 5 months ago

I like the selection here especially with how they manage to put a variety of items into the small space. However a lot of their stock seems to be old. I would check the expiration date on any cosmetics, skin care, etc. item. I bought a pack of masks and sunscreen and later saw the masks expired 6 months ago and the sunscreen expires in a month. I was checking the kids toothpaste and they expired two years ago.

Juju a year ago

I love to get my sunscreen and cosmetics here 💖✨️ it's very cute and the employees are very kind and helpful.

siyan lyu a year ago

Tokyo Kuma is an absolute gem! ✨ They have the cutest Japanese stationery ✏️, beauty products 💄, daily essentials, and wellness goodies 🧴. Everything is high-quality and beautifully curated. The store is super clean and organized 🧼, making it a joy to browse. There’s always something new to discover 🎁 and the vibe is just so cozy and fun! The staff is friendly and helpful ❤️, which makes the shopping experience even better. If you’re into Japanese lifestyle products, Tokyo Kuma is a must-visit! Highly recommend‼️

Luna Tuna a year ago

I had an unpleasant experience at this store due to a lack of clear return policy for cosmetics. I purchased an unopened item, thinking I could return it within seven days as the receipt stated. However, when I returned shortly after, I was informed that cosmetics weren’t eligible for return—something I was not told at the time of purchase, nor was it indicated on the receipt, in-store signage, or on the company’s website. The staff member assisting me was visibly frustrated during our interaction and initially refused to return my product to me, despite it being unopened and within the seven-day return period. This encounter felt unprofessional and misleading. After my complaint, I was told they would add signs about their cosmetic return policy, which implies there was no clear policy before. I would recommend that this store clarify its return policies to prevent future issues. Until then, be cautious and ensure you fully understand their policies before purchasing, especially for higher-priced items.

Martin Ma a year ago

Employees admitted they posted the wrong price for the items and not only do they not honor that, they are really rude and dismissive. Instead of apologizing, they only ask if we are still purchasing the items at the higher price. Very disappointing…